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Our Hotel, Essence Hanoi, arranged one day trip to Ha Long by Alova Cruises. The cost was about $55 USD I think per person and included hotel pick up, cruise, lunch, tour of the parts of the bay, canoes (canoe guide available), stopping at Thien Cung Cave (highly recommended, but it is a little hike to get inside), then cruise back to land. Our tour guide (I feel bad that I can't remember his name, but I want to say maybe it's Sunny??) was awesome, funny and professional! We had a wonderful time and so did everyone else on our cruise. Would do this trip again in a heartbeat!
Oh...and the shuttle bus WILL have mosquitoes on it. Lots. So do bring mosquito spray with you!!