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72 Tran Nhat Duat St, Hoan Kiem Dist,

Hanoi,Vietnam

Sales: +84 [0] 439.234.105

Reservation: +84 [0] 439.234.102

Email: info@goasiatravel.com

Package tour alova cruises + hotel

FAQ

What is the attitude towards drugs in Vietnam?

The law is deadly strict in Vietnam. The usage of illegal narcotics is strictly forbidden, and dealers and persons caught trafficking, whether Vietnamese or foreigner, face execution. Don`t risk it under any circumstances!

I am an American. Will I face any hostility because of the war?

You will be surprised by the warmth of your reception. The Vietnamese live for the future – the war is history. We warmly welcome people from all over the world.

The artist you took me to was wonderful. I want to give him a gift. Any ideas?

This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf, if necessary.

Are there Internet facilities in Vietnam and on cruises in Halong Bay?

Yes, plenty in cities and towns, not in rural areas. Internet cafes are commonplace and cheap. Internet facilities are not available on cruise because low reception and cruises are always moving.

How can I take large items home with me – furniture or paintings?

When you buy things at the shops, you should ask them to show their license and they will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.

Can I buy antiques in Vietnam?

Yes, you can. However, exporting an art-fact with cultural significance requires an official license. Without a license, anything old is liable to be confiscated at the airport.

Are there any restrictions on photography in Vietnam?

Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught will have the film, possibly the camera or cam-corder to be confiscated and may be arrested.

Why should I choose this cruise?

Because of its comfort, elegant boutique design, good service by professional staff and management and more importantly, there are less people on the boat.

Can I leave the valuable things on boat when attending activities?

 You should bring valuable things with you, luggage can be stored inside your room.

Is every room equipped with a private bathroom with all necessary toiletries?

Yes, all rooms are artfully equipped & furnished, including hair dryer, toiletries and rain shower to make sure your comfort.

When do hot water and air conditioning work?

Around 17h00, you have hot water to have a shower till next morning, after dinner the air conditioning works till next morning. 

Do I have air conditioning, hot water on board?

Yes, certainly

How can I secure my advance booking?

We require 25% of the total amount as deposit.  After receiving it, we proceed all the bookings and send you final confirmation soonest. The balance will be settled upon your arrival.

Should I book the tours that I like in advance?

Yes, it is recommended, especially in the peak season to secure best services on board

Can I make a booking online?

Yes, via our official website at www.alovacruises.com or www.goasiatravel.com

How can I contact the the cruise?

All inquiries, bookings can be made via  info@alovacruises.com  or its owner company

info@goasiatravel.com  with the same price and service

Where are Alova Cruises located?

All are located in Tuan Chau Island, Halong Bay which is 165 km North-East from Hanoi

Does crew member speak any English?

Yes, but a little except for the barman. Tour guide is always available anyway.

Does tour guide speak good English?

Certainly, they are well-trained to serve customers and solve problems during the trip

Should I buy drinks and food outside the cruise?

No, they may be cheaper but no one is sure about their quality, we do not guarantee drinks outside the cruise.

Do the drinks with high quality?

Yes, we have reliable drinks from domestic to international imported from other countries such as spirit, brandy, wine…

What do you serve if I am a vegetarian?

In this case, please advise us before so that we can order a vegetarian menu during your trip. Vietnam is famous for Vegetarian foods, tropical fruits. We are willing to serve you.

What kind of food we have on board?

We provide good hygienic local food with set menu

What is the payment method for the balance?

After paying for deposit, you can settle the balance at our office in Hanoi in cash or by credit card. Cash (Euro or US dollar) is preferred. Or you can bank transfer the balance directly to our bank account before boarding.

What is the payment method for deposit?

You can pay by pay pal, credit card or bank transfer Please read our terms and conditions for more details.

What if I have a lot of local currency left over when I leave?

You can change local currency to the currency you brought in only by showing the yellow customs slip that you were given on arrival. The amount must be less than the original.

Where can I change my currency for local currency?

You can change your currency for local currency at the airport, banks, jewelery shops. You should prepare some cash in USD and Euros ( 50- 100 domination) for better exchange rates

What about travellers’ cheques?

You can change into USD or Vietnamese dong with commission from 1%-3% at the banks in big cities. Travellers’ cheques can be used to pay for the room charge and other tourism services

Can I pay by credit card in Vietnam?

Yes, You can pay by credit card with 3% fee for Visa and Master cards. You can pay at shops and hotels in big cities, commercial centre and tourist sites.

Can I use a credit card to get cash in Vietnam?

Yes, You can withdraw cash at any ATM in big cities such as: Hanoi, Hochiminh city (Saigon), Hue, Hoian, Halong, Haiphong, Danang, Nhatrang, Buon Ma Thuot , Vung tau, Cantho with fee.

Can I jump from the cruise to the water to swim?

No, you shouldn’t, swimming from boat to water is prohibited even in the middle of the bay.

Is there malaria on the cruises?

Malaria is normally in the mountainous area. There are no mosquitos on cruise. We often organize tours to the rural area but there’s no malaria case. Only local people have risks to this disease.

How will medical emergencies be dealt with?

You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.

What will happen if there is an emergency?

With us, your guide will always have a mobile phone and a means of summoning immediate assistance. You will also have direct telephone access Head office

What can I do about jet lag?

Not much, really. A stop-over en-route or a rest day on arrival helps. It’s important to try to sleep and wake according to local time, even on the air-plane.

What is the main difference in the climate of Vietnam and that of my country?

Vietnam is both hot and humid. Combined, they make visitors from temperate countries sweat profusely. Drinking lots of water and good sun protection is essential

Can I change or cancel my hotel rooms?

Asw : Note and remind us in 3 days advance. If we can not find any of your note, your booking still will be the same or your booking will be automatically terminated and first day’s fee charge is applied.

Can the hotel store my luggage before check in or after check-out?

Asw: Yes, we do have the store room for the customer and there will no be any charge or fee. Customer will provide with a ticket number.