FAQ

The law is deadly strict in Vietnam. The usage of illegal narcotics is strictly forbidden, and dealers and persons caught trafficking, whether Vietnamese or foreigner, face execution. Don`t risk it under any circumstances!

You will be surprised by the warmth of your reception. The Vietnamese live for the future – the war is history. We warmly welcome people from all over the world.

This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf, if necessary.

Yes, plenty in cities and towns, not in rural areas. Internet cafes are commonplace and cheap. Internet facilities are not available on cruise because low reception and cruises are always moving.

When you buy things at the shops, you should ask them to show their license and they will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.

Yes, you can. However, exporting an art-fact with cultural significance requires an official license. Without a license, anything old is liable to be confiscated at the airport.

Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught will have the film, possibly the camera or cam-corder to be confiscated and may be arrested.

Because of its comfort, elegant boutique design, good service by professional staff and management and more importantly, there are less people on the boat.

 You should bring valuable things with you, luggage can be stored inside your room.

Yes, all rooms are artfully equipped & furnished, including hair dryer, toiletries and rain shower to make sure your comfort.

Around 17h00, you have hot water to have a shower till next morning, after dinner the air conditioning works till next morning. 

Yes, certainly

We require 25% of the total amount as deposit.  After receiving it, we proceed all the bookings and send you final confirmation soonest. The balance will be settled upon your arrival.

Yes, it is recommended, especially in the peak season to secure best services on board

Yes, via our official website at www.alovacruises.com or www.goasiatravel.com

All inquiries, bookings can be made via  info@alovacruises.com  or its owner company

info@goasiatravel.com  with the same price and service

All are located in Tuan Chau Island, Halong Bay which is 165 km North-East from Hanoi

Yes, but a little except for the barman. Tour guide is always available anyway.

Certainly, they are well-trained to serve customers and solve problems during the trip

No, they may be cheaper but no one is sure about their quality, we do not guarantee drinks outside the cruise.

Yes, we have reliable drinks from domestic to international imported from other countries such as spirit, brandy, wine…

In this case, please advise us before so that we can order a vegetarian menu during your trip. Vietnam is famous for Vegetarian foods, tropical fruits. We are willing to serve you.

We provide good hygienic local food with set menu

After paying for deposit, you can settle the balance at our office in Hanoi in cash or by credit card. Cash (Euro or US dollar) is preferred. Or you can bank transfer the balance directly to our bank account before boarding.

You can pay by pay pal, credit card or bank transfer Please read our terms and conditions for more details.

You can change local currency to the currency you brought in only by showing the yellow customs slip that you were given on arrival. The amount must be less than the original.

You can change your currency for local currency at the airport, banks, jewelery shops. You should prepare some cash in USD and Euros ( 50- 100 domination) for better exchange rates

You can change into USD or Vietnamese dong with commission from 1%-3% at the banks in big cities. Travellers’ cheques can be used to pay for the room charge and other tourism services

Yes, You can pay by credit card with 3% fee for Visa and Master cards. You can pay at shops and hotels in big cities, commercial centre and tourist sites.

Yes, You can withdraw cash at any ATM in big cities such as: Hanoi, Hochiminh city (Saigon), Hue, Hoian, Halong, Haiphong, Danang, Nhatrang, Buon Ma Thuot , Vung tau, Cantho with fee.

No, you shouldn’t, swimming from boat to water is prohibited even in the middle of the bay.

Malaria is normally in the mountainous area. There are no mosquitos on cruise. We often organize tours to the rural area but there’s no malaria case. Only local people have risks to this disease.

You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.

With us, your guide will always have a mobile phone and a means of summoning immediate assistance. You will also have direct telephone access Head office

Not much, really. A stop-over en-route or a rest day on arrival helps. It’s important to try to sleep and wake according to local time, even on the air-plane.

Vietnam is both hot and humid. Combined, they make visitors from temperate countries sweat profusely. Drinking lots of water and good sun protection is essential

Asw : Note and remind us in 3 days advance. If we can not find any of your note, your booking still will be the same or your booking will be automatically terminated and first day’s fee charge is applied.

Asw: Yes, we do have the store room for the customer and there will no be any charge or fee. Customer will provide with a ticket number.