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20 Hang Muoi St, Ly Thai To Ward, Hoan Kiem Dist,


Sales: +84 [0] 2439.234.105

Reservation: +84 [0] 2439.234.102


Package tour alova cruises + hotel

Force Majour Policy

Go Asia commits to provide you a simple and efficient refund policy which is applied as follows

1. The bad weather condition

2. The order of local authority    

3.Emergency situations

Go Asia has the right to cancel the tour immediately and we will refund you in case of:

- Direct booking through Go Asia or Alova, we will process the refund in cash immediately when visiting our office 20 Hang Muoi Street, Hanoi.

- Booking through Go Asia Travel’s authorized Travel Agents or Hotels, refund will be settled where you book the trip.

Cancellation refund is only valid for the services organized by Go Asia or Alova Day Other services organized by you are NOT refundable.

For Alova Day Cruises 1 day

1. Be cancelled before arriving Tuan Chau harbor

Free Of Charge

2. Be cancelled  at Tuan Chau harbor without or with lunch

Charged 50%/ tour price

3. Be cancelled when the customer is already on board

Charged 100% / tour price